Refund policy

Effective Date: July 23, 2026

At Skinfluence Esthetics, we are committed to providing authentic, professional-grade skincare products. Due to the nature of our products and for health and safety reasons, all sales are final unless otherwise stated below.

Returns

We do not accept returns or exchanges on:

Opened or used skincare products

Products with broken safety seals

Gift cards

Promotional or clearance items

Samples

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number

Photos of the product and packaging

A description of the issue

If approved, we will replace the item or issue a refund at our discretion.

Lost or Stolen Packages

Once an order has been shipped, Skinfluence Esthetics is not responsible for packages lost, stolen, or delayed by the shipping carrier. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly. We will gladly assist with filing a claim when possible.

Order Changes & Cancellations

Orders begin processing shortly after they are placed. Once an order has been processed, it cannot be canceled or modified.

Allergic Reactions

Because every individual’s skin is unique, we cannot guarantee how your skin will respond to any product. We encourage clients to perform a patch test before full application. Refunds cannot be issued due to skin sensitivity, allergic reactions, or dissatisfaction with results.

Questions? Contact us before purchasing if you need help selecting the right products for your skin.